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People who cancelled a policy through the website kept seeing it listed as active, because the national registry doesn't reliably report cancellations. I fixed the status at its source, and made every new cancellation announce itself to the office in Telegram the moment it is submitted.
Corporate medical insurance existed in people's accounts as a name and nothing else. I built the endpoint behind it and wired the cabinet to it, so the page now answers the questions people actually have: what's covered, how much has been spent, and what happens next.
Cancelling a policy used to mean a trip to the office. I wired our customer cabinet to a new cancellation service built by my teammate, so now a customer picks a policy, sees the exact refund, enters a card, and tracks the request — all online.